Supv Housekeeping Manager
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Responsibilities
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude;demonstrate effective communication skills; professionally
interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involvingmanagement as necessary.
Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready.
Performs a full range of supervision to include training, planning, work direction, and administration for the housekeeping department. Advises management of all items required to accomplish the
housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising, and completing the quarterly linen inventory as
well as periodic unannounced supply inventories. Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include providing input for housekeeping staff position
descriptions, advising management of all personnel requirements, and interviewing/hiring of prospective staff. Evaluates performance, recommends awards, and/or corrective/disciplinary actions. Ensures all leave requests
are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains
acceptable levels of cleanliness, material conditions, and compliance with regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing, and HVAC systems. The incumbent takes corrective action on all
housekeeping discrepancies and reports all other discrepancies to the appropriate department for action. Validates room furniture inventories by condition and count. Develops and conducts a training program. Maintains
training records for each staff member. Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards
and make vacant rooms ready. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management.
Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage, furniture condition, provides input for the budget on required expenses.
Conducts special studies or reviews as required. Perform cleaning duties on an “as needed” basis to cover for staff shortages or other unanticipated occurrences.
Performs other related duties as assigned.
Qualifications
Four years experience in a housekeeping department that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations.
Professional knowledge of the lodging organization administration, policies/procedures, and supervisory practices in conducting day-to-day operations. Knowledge of housekeeping and facility policies and standards,
use and care of cleaning solutions, safety, environmental, and fire prevention regulations and practices. Must be skilled in the use of a personal computer and varioussoftware programs, including knowledge of the property
management system. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Must possess basic math, reading, and computer skills.
How to Apply
To be considered for this position, please submit a resume and any other required documents as indicated in the "required documents" section, by ONE (only) of the following ways:
Directly through USAJobs.gov, click the Apply button to create an account or log in to your existing USAJOBS account
OR
By Email to: NAF.NSASP-DLGR.fcm@navy.mil Note: If submitting by email, you must put the announcement number in the subject line.
Please note: The Announcement Number for the position you are applying for MUST be specified on your resume. If emailing, please indicate the announcement number in the subject line. Applications received without an announcement number designated may not be considered.